Return & Refund

Return & Refund Policy

At Alertstoreshop, we want you to be satisfied with your purchase. If you are not happy with your order, we offer the following return and refund policy to ensure a smooth shopping experience.

Return Policy

1. Return Period: If you are not satisfied with your product, you can request a return within 30 days of receiving it.
2. Return Conditions: Please ensure that the returned item is unused and in its original packaging, including all tags, accessories, and manuals.
3. Application Process:
   • Contact our customer service team with your order number and reason for the return.
   • We will provide you with a return authorization and return address.

Refund Policy

1. Refund Processing Time: Once we receive the returned item and verify its condition, the refund will be processed within 3-5 business days.
2. Refund Method: Refunds will be issued to the original payment method. If you paid by credit card, the refund will appear on your credit card statement.
3. Shipping Costs: If the return is due to our error (such as receiving the wrong item or a damaged product), we will cover the return shipping cost; in other cases, the return shipping cost will be your responsibility.

Important Notes

• Special items (such as customized products or cleaning supplies) may not be eligible for return, so please confirm before purchasing.
• If you find any damage or defects upon receiving the product, please contact us immediately, and we will provide a solution.

We are committed to providing you with quality products and services. If you have any questions about our return and refund policy, please feel free to contact us. Thank you for choosing Alertstoreshop!